Customer Help

Our team is always here to assist.

Common questions answered

Orders and Shipping

How long does it take for me to receive my order?

Most orders are shipped 2-5 business days. An email confirmation will be sent to the email on file of the order, and another will be sent with tracking info once the order has been shipped. For all 1/4, 1/2 and Whole Beef purchases, we will coordinate via phone to schedule a delivery date that works best.

How do I track the status of my order?

You may email, [email protected] and someone in our shipping department will reply within 24 business hours.

Do you charge sales tax?

No. Raw meat and other items intended for home preparation are exempt from sales tax.

Where do you ship?

We ship across the United States including Hawaii and Alaska. In the heat of the summer, we refrain from certain areas due to the heat and shipping cost, but during the winter months we are able to ship widely across the states.

Will my items come in one package?

One box generally fits 12-15 lbs of product. We try to utilize space as best as possible to keep all items frozen until they arrive at your door.

How long will my products keep in my freezer?

All AZGRB beef products are vacuum sealed in Cryovac packages and then flash frozen. Our Bone broth is packaged in 32oz tamper resistant resealable containers. All products kept in original packaging, will keep for up to a year in freezer. Once defrosted in refrigerator, use within 7 days.

Customer Support

Can I change or cancel my order after it’s been placed?

Yes. Orders may be changed or canceled within 24 hours, if the order does not ship before the cancellation. To cancel or change an order, please reply to the order confirmation and cc [email protected] with your desired request, and we will do our best to accommodate your needs.

What is your returns policy?

We take pride in producing and delivering the best 100% grass fed & 100% grass finished beef products. If you are not satisfied with your product in anyway, please text Tim: (928) 899-8717.

Do I need to be home to receive my order?

You do not need to be home however, we recommend immediate placement in the freezer upon arrival or within three (3) hours of delivery. Don’t worry if dry ice has dissipated. As long as your beef is cool to the touch, it is safe to put in your freezer.

My order arrived damaged, what should I do?

Please take pictures and email to [email protected] so that we can document the damage and remedy your order.

Do I need to purchase a freezer to store my beef?

One cubic foot of freezer space for every 35 – 40 lbs. To visualize this think about a Grocery Store brown paper bag which will hold approx. 25lbs of meat. That equals 3 bags with a Quarter beef, 6 bags with Half beef and 12 bags with Whole beef.

How do I contact customer support?

Email your contact information to [email protected] and one of our team members will be in contact within 24 business hours. You may also call the phone number on the website.

Customer Help

Our team is always here to assist.

Common questions answered

Orders and Shipping

We're here to help

Customer Support