Customer Help
Our team is always here to assist.
Common questions answered
Orders and Shipping
Most orders are shipped 2-5 business days. An email confirmation will be sent to the email on file of the order, and another will be sent with tracking info once the order has been shipped. For all 1/4, 1/2 and Whole Beef purchases, we will coordinate via phone to schedule a delivery date that works best.
You may email, [email protected] and someone in our shipping department will reply within 24 business hours.
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Customer Support
Yes. Orders may be changed or canceled within 24 hours, if the order does not ship before the cancellation. To cancel or change an order, please reply to the order confirmation and cc [email protected] with your desired request, and we will do our best to accommodate your needs.
You do not need to be home however, we recommend immediate placement in the freezer upon arrival or within three (3) hours of delivery. Don’t worry if dry ice has dissipated. As long as your beef is cool to the touch, it is safe to put in your freezer.
Please take pictures and email to [email protected] so that we can document the damage and remedy your order.
One cubic foot of freezer space for every 35 – 40 lbs. To visualize this think about a Grocery Store brown paper bag which will hold approx. 25lbs of meat. That equals 3 bags with a Quarter beef, 6 bags with Half beef and 12 bags with Whole beef.
Email your contact information to [email protected] and one of our team members will be in contact within 24 business hours. You may also call the phone number on the website.