No Returns
Because our products are perishable, Arizona Grass Raised Beef does not accept returns or exchanges.
Refunds & Replacements
If your order arrives damaged, compromised, incorrect, or missing items, please contact us within twenty‑four hours of delivery. Include your full name, order number, and photos of the product and packaging so we can review the issue and determine the appropriate resolution.
Beef that arrives thawed but still cold to the touch (under 40° F) is safe to use or refreeze and does not qualify for a refund or replacement.
Shipping Accuracy
Customers are responsible for providing accurate and complete shipping information. Orders delivered to an incorrect or incomplete address are not eligible for refund or replacement. You will receive an email with your tracking information once your order has shipped.
Limitations
We cannot issue refunds or replacements for:
- Packages left unattended
- Carrier or weather delays
- Deliveries sent to any address that cannot accept perishable shipments
Order Changes
Orders may be canceled or modified before they ship. Once an order has been processed or shipped, it cannot be canceled or modified.
Contact
For assistance, contact Arizona Grass Raised Beef Customer Support at support@arizonagrassraisedbeef.com or by phone at (928) 525-4441, Monday through Friday, 9 AM to 4 PM MST.